-= Back-office Operations =-
As well as the customer facing aspect there was a significant proportion of work to be done on the internal systems that would facilitate the customer experience. As such, I was also tasked with producing designs for bespoke back-office systems which would manage all of the company's processes and sales activity. These systems would not only run all of Una's operations but would also be a control centre for our b2b clients. The back-office systems included functions such as dashboard, reporting, sales management, seat allocation, user management, and much more.
In addition there was a number of other unique design challenges such as a bespoke access control application to manage ticket holders entering and leaving events, static and mobile box office solutions, and also the onsite cashless payments terminals which would serve both clients and ticket holders for live onsite transactions with a customer's virtual wallet.